NEW YORK–(BUSINESS WIRE)–Today, exClone Inc. announced the launch of its AI-based virtual experts at Black & Veatch as an enhancement to enterprise knowledge capture, utilization, communication, and search functionality.
exClone’s virtual experts open a new, unprecedented window of communication between experts and employees in an enterprise. In addition to the documents of expertise written in the conventional manner, experts now may be represented virtually through a conversational AI system (chatbot) where the embedded knowledge comes from exClone’s platform that converts documents, such as MS Word or PDF, straight into chatbots. The conversational interaction delivered by such virtual experts helps workers access critical knowledge in a more productive way than by other conventional means such as search engines.
exClone’s technology of converting documents into chatbots does not require any coding, availability of large data sets, long training cycles, or experience in AI. After deployed, the technology also allows “on-the-fly” teaching of virtual experts through conversations undertaken by designated teachers. As a result, virtual experts remain dynamic sources of knowledge updated as often as needed without a redeployment process. Workers’ unanswered questions beyond the scope of the deployed knowledge may be quickly answered by designated teachers thus introducing a new social connection and communication paradigm across the enterprise.
Alan Young, the CEO of exClone, said, “If messaging tools can be used to get answers from friends, we should be able to get answers from virtual experts embedded with knowledge from enterprise documents.” He added: The connection between experts and workers in an enterprise is elevated to a new dimension with virtual experts, and we are proud to lead this new paradigm with visionary companies like Black & Veatch. “We’re excited to deploy and leverage this new connectivity tool for our professionals and capitalize on the efficiencies we believe it will bring to our business,” said Mike Etheridge, Global Chief Engineer for Black & Veatch’s water business. “This tool will help our professionals to find information quicker and harness knowledge and expertise from our global workforce to drive efficiency and effectiveness in new ways moving toward the future.”
About Black & Veatch
Black & Veatch is an employee-owned, global leader in building critical human infrastructure in energy, water, telecommunications and government services. Since 1915, we have helped our clients improve the lives of people in more than 100 countries through consulting, engineering, construction, operations and program management. Our revenues in 2017 were US$3.4 billion. Follow us on bv.com and in social media.
exClone, Inc. is a New York City-based technology company specializing in virtual experts, chatbots and conversational AI systems to enhance enterprise knowledge utilization, communication, and search functionality.